The easyJet EZY6474 flight was cancelled again on Thursday morning due to ‘technical’ problems with the aircraft. The original flight, with 135 passengers booked on it, had been supposed to take off on Tuesday.
On that occasion, passengers got as far as getting on the plane before being told to leave the aircraft as there were issues. Passengers were called back on Wednesday and ‘made to wait for hours’ in departures while the flight was delayed and eventually cancelled again.
One passenger who was returning home after a one-week holiday in Jersey with her young family said it had been a ‘nightmare’. She criticised easyJet for their lack of information.
‘There are people crying. One lady was supposed to go to the UK for a pre-op consultation and she has missed that.
‘All they have given us is £20 food vouchers between four of us,’ the woman said.
‘They say there is a problem with the plane but they haven’t brought a replacement in. Some people don’t want to get on that plane now if there has been a problem.’
Affected passengers were due to fly out yesterday afternoon on a replacement flight, EZY9974, according to a spokesman for easyJet.
A spokeswoman for the company said hotel accommodation had been provided to those affected as well as meals and the option of transferring to another flight free of charge. That flight was to London Gatwick where, the spokeswoman said, coaches to Newcastle would have been provided.
She added in a statement yesterday: ‘We are very sorry that flight EZY6474 from Jersey to Newcastle on 30 July was delayed overnight.
‘This was due to a technical issue with the aircraft.
‘Engineers attended the aircraft but unfortunately this could not be resolved which caused a further delay. The flight was due to operate this morning but the issue was unable to be resolved and so a replacement aircraft will operate the flight from Jersey later today.
‘The safety of our passengers and crew is our highest priority. We understand the frustration this will have caused our customers and we continue to do everything possible to minimise the impact of the delay.’
