Condor appointment to improve its service

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CONDOR Ferries has created a new management position to improve the company's customer service.

Keith Gait, who previously worked as chief operating officer of NHS Direct, has been appointed as Condor's customer service experience director.

In the new role, Mr Gait will be responsible for implementing improvements to Condor's customer service and enhancing the customer experience, from booking through to check-in and onboard travel.

Mr Gait, who has spent more than 25 years working in the customer service sector, has held positions with a number of major companies, including supermarket chain Sainsbury's and mobile phone giant O2.

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