A LEGAL bid to obtain more than £11 in compensation for customers affected by a gas outage in October 2023 is “still progressing”.
Around 4,000 Island Energy customers found themselves without gas for up to two weeks in October 2023 when a technical fault caused the supply to shut off.
In January 2024, the utility company confirmed that it would be giving affected customers a “goodwill” payment of £11.56 to compensate for the temporary lack of supply.
The gas firm said the payment was reflective of a single month’s standing charge but it was branded as “nothing short of an insult” by the chair of the Jersey Consumer Council.
The customer advocacy group then launched a campaign for a better deal for customers.
In an update provided in its latest annual report, the Consumer Council confirmed it is still working with a law firm to seek “adequate compensation” from Island Energy.
The report explained: “Many Islanders – some who’d been without hot water, or heating, for several weeks – were upset about this lack of adequate compensation.”
The advocacy group ran an online survey to assess concerns and the expenses incurred to consumers as a result of the outage. Over 400 Islanders responded, according to the report.
It added: “Our Chairman is currently working with Advocate Philip Sinel, on behalf of these 400 consumers, to help them get adequate compensation.
“Going into 2025, this legal case is still progressing.”
