Nik and Natalia Miller were about to board a Thomsonfly flight to Coventry on Tuesday when their two-year-old daughter Lucie tripped and cut her head on a metal chair.

The Millers have been told that they will have to pay for another flight, and were denied a refund on £53.90 worth of duty-free gifts which they had bought for their family in Coventry before Lucie hurt herself.

‘There was blood everywhere,’ said Mr Miller. ‘She tripped on a piece of carpet treading where two pieces of floor were joined together.