The CEO of the CI Coop, Mark Cox, has expressed his thanks to members and customers for their “patience and understanding” as they attempt to resolve stock supply issues to local stores.
Coop stores around the Channel Islands continue to be impacted as a result of a cyber attack on the company in the UK.
There has been a reduction of products within Coop stores across the Island over the last week, with Islanders forced to shop elsewhere due to a lack of stock and availability.
However, the Coop claims that the stock supply issue to the Island is not a direct result of the cyber attack, but instead, is due to “proactive steps” they have taken to “keep their systems safe.”
Mr Cox said: “We are very sorry if this means our members and customers might not be able to buy some of their usual products from us at the moment. We have been working around the clock to reduce disruption, sourcing alternative products both locally and from other suppliers, working to get back to full product availability as soon as possible.”
“We expect to see daily improvements in product supply to our stores. We are focused on ensuring key products such as fresh foods are prioritised as part of the recovery plan,” he added.
Following a cyber attack on M&S last month, Coop Group became the next victim of the cyber criminal group who call themselves ‘DragonForce.’
The group claims to have stolen the personal details of 20 million people in the UK as a result of the hack, including phone numbers and dates of birth.
However, the CI Co-op has reassured customers and members that their personal data has not been compromised as they are not held by Coop Group.
Mr Cox stated: “We are now working on the recovery phase and expect to see product availability improve in our stores on a daily basis as systems in the UK come back online.”
“We would like to thank our members and customers for their patience and understanding as we work through this challenging issue,” he added.
