AMAZON has cited “severe weather” as the cause of delayed deliveries to the Channel Islands and said it is “urgently working with our carriers and delivery partners on this”.
A number of Islanders recently took to social media to highlight the delays, with some customers documenting waits of weeks for items that were previously received within days.
Jersey Post has said it is aware of “long delivery lead times” with some Islanders’ Amazon orders and is working with the online retailer “to understand what is causing this”.
And Jersey Consumer Council chair Carl Walker said that the organisation had been “inundated” with emails, calls and social media messages “about the length of time it is now taking consumers to receive goods that they have ordered from Amazon and other online retailers”.
He continued: “We spoke to the government about this before Christmas and were told nothing had changed, and we have spoken to Jersey Post, who have told us that they are aware of the issue, but it is not related to their service.”
Mr Walker also noted some Islanders were reliant on online shopping “for groceries, food and clothes because the cost of living has become so expensive, so shopping locally isn’t always an option for everyone”.
He stressed that the issue “needs identifying rapidly and resolving”.
A Jersey Post spokesperson said the delivery company was “proud of the steps it takes with Amazon to ensure Islanders receive the best possible service”.
“We are aware of the long delivery lead times of some Islander’s orders and we are working with Amazon to understand what is causing this,” they continued.
“Jersey Post takes responsibility for the delivery of Amazon goods once despatched from their depot.
“Aside from the impact of recent ferry delays, we are confident there are no specific operational issues, capacity constraints or customs issues affecting goods once despatched by Amazon and Jersey Post continues to meet its normal Amazon service standards.”
An Amazon spokesperson said: “We’re aware of delays in delivering to the Channel Islands, which have been caused by severe weather.
“We’re urgently working with our carriers and delivery partners on this and we apologise for any inconvenience caused.”
