A THIRD airport scanner could be operational in time for the busy festive period after a fault in one yesterday morning resulted in passenger delays and the Airport operating at a reduced capacity.
Passengers on early flights were advised by Ports of Jersey to arrive earlier than usual in order to manage the queues.
It is the second time this month that a faulty scanner has caused lengthy queues at the Airport.
A spokesperson from Ports of Jersey has confirmed that the scanner has now been fixed and is fully operational again, after a specialist engineer from the UK carried out repairs.
And work is now underway to relocate the third scanner to ensure all lanes can operate coherently, and Ports said that they aim to have all three scanners operational “before the Christmas peak travel period”.
Ports of Jersey said: “We recognise that when a scanner failed two weeks ago, our response did not meet the standard passengers expect. We listened to that feedback and put measures in place to ensure we handled a similar situation more effectively today.”
They explained that actions taken to improve passenger experience consisted of early communication via social media, working with airlines to inform passengers to arrive early, increasing staff presence, and opening the terminal earlier than usual to support travelers efficiently.
“We apologise for the inconvenience caused and appreciate the patience and understanding shown by passengers this morning. We are in process of improving our airport to create an inviting space, that is easy for passengers to use and that we can all be proud of.
“We want to thank those who were able to adjust their plans at short notice. Your cooperation helped us manage the morning peaks.”
