Ports of Jersey to be reviewed by CICRA
PORTS of Jersey is due to face an increased level of scrutiny from the Channel Islands’ Competition and Regulatory Authorities later this year when its activities start coming under a regular process of review.
Under the terms of its licence, the States-owned company is required to meet standards in line with international best practice.
At the Airport the regulator is due to scrutinise the timely arrival and departure of flights, queueing time at the security checkpoint and the efficiency of the baggage handling process.
Meanwhile, at the Harbour CICRA will look at punctuality and waiting times for marina berths.
The regulator, which will regularly review Ports in the future, is also due to monitor complaints received and their responses.
The first report will cover the period from 1 July to 30 September and is due to be published in November 2018.
Louise Read, director of CICRA, said: ‘CICRA is introducing these measures so that it can monitor Ports of Jersey’s performance, though we hope it will also enable them to measure and, where necessary, improve on its performance as part of its business planning.
‘It is intended that information about quality of service information should be published at regular intervals.’
Ports of Jersey was incorporated in 2015 and has not previously been reviewed by CICRA.