According to the CAA, Jet2 is now the only ‘top 10’ UK airline not to take part in the Alternative Dispute Resolution scheme aimed at resolving disputes relating to issues including compensation for delays and cancellations and lost or damaged baggage.
Andrew Haines, chief executive of the CAA, criticised Jet2 and said that around 80 per cent of flights that were operated from UK airports were now covered by an ADR service. He said: ‘ADR is good for UK consumers, which is why it is extremely disappointing that Jet2, one of the UK’s largest airlines, has so far inexplicably and persistently refused to sign up, denying their passengers access to an independent arbitration service.
‘Clearly this decision puts Jet2’s customers, and those of other airlines that have not yet signed up, at a distinct disadvantage, and in many cases, could mean their passengers are denied the fundamental rights they are entitled to.’
Aer Lingus, which runs a service between Jersey and Dublin during the summer, with flights being operated by Stobart Air, was also criticised by the regulatory authority for not signing up to ADR.
