In June, the Channel Islands Competition and Regulatory Authorities reported concerns that Jersey Post failed to meet three of its nine ‘quality of service’ targets during 2016.
These were its next day delivery services from Jersey to the UK, from Guernsey to Jersey and from Jersey to Guernsey. CICRA, which monitors the performance of Jersey Post, announced that it would increase its ‘oversight’ of the company, requiring its report and publish its performance results more frequently. And in a statement released today the watchdog commended Jersey Post for improving its standards.
‘CICRA is pleased to report that having reviewed Jersey Post’s performance over the period April to June, Jersey Post met all nine targets, seeing a 63 per cent improvement in inbound next day mail between December 2016 and June 2017,’ it says.
CICRA director Louise Read said: ‘We commend Jersey Post for the actions it has taken to address the concerns over quality of service, which have clearly had a positive impact.
‘We are hopeful these improved levels of quality of service can be sustained and CICRA will continue to monitor Jersey Post to ensure consumers continue to receive a postal service they expect.’
