‘Following extensive repair work by our engineers and contractors, we are planning to operate Condor Liberation on Sunday 20 September.
‘As it is possible that Condor Liberation will operate at reduced speed, she will sail from Poole straight to Jersey, then north to Guernsey and back to Poole. Travel from Guernsey to Jersey will be via Condor Rapide.
‘Two services are also planned for Monday 21 September, an early morning direct service from Poole to Guernsey and back, followed by an afternoon service from Poole direct to Jersey and back.
‘The sailing on Tuesday 22 September will be cancelled for further engineering work. It is hoped to resume a normal service on Wednesday 23 September. All schedules will be reviewed on a daily basis with regular updates provided on line, via text and email.
‘We still need to free up as much capacity as possible for customers whose journeys are vital.
‘Day trips have already been cancelled and customers will be able to rebook at a later date at no extra cost, or can receive a full refund.
‘We are also asking all other customers booked to travel between now and Wednesday 23 September and whose journey is not essential, to cancel their booking. To cancel, please do not phone us – demand on our phone lines is exceptionally high.
‘Instead, please email customer.services@condorferries.co.uk with the subject line “CANCEL” quoting your booking reference. Your email will be acknowledged and a full refund will be given.
‘As a gesture of appreciation, all (non-day trip) customers who cancel their booking will receive a £50 travel voucher.
‘Wherever possible, we are putting in place alternative travel via Brittany Ferries (UK – Fr only) and Condor Rapide for those customers whose journeys have already been disrupted. Customers who wish to rearrange their travel should contact our reservations or port teams in the usual way.
‘Inevitably phone lines and ports will be exceptionally busy and we have called in all available staff.
‘We would like to thank our customers for their extraordinary patience in these exceptional circumstances.’
