THE Jersey Consumer Council is still giving advice “almost on a daily basis” to Islanders seeking refunds for Blue Islands tickets and vouchers following the airline’s collapse.
JCC chair Carl Walker estimated that the process “will take some months” before it was “fully resolved”.
Blue Islands announced its decision to cease trading in November, after 26 years of serving the Channel Islands.
Operations were immediately suspended and it was later confirmed that the airline had entered liquidation.
In an update last Thursday, Mr Walker said the JCC was “still being contacted by people seeking refunds for Blue Islands, tickets and vouchers, and giving advice almost on a daily basis”.
He added: “It does look like the process will take some months before it’s fully resolved, and people are refunded.”
Joint liquidators of Blue Islands from Ernst & Young said that those who booked directly with Blue Islands and paid by credit card “should contact their card issuer as they may be able to provide a refund”.
“Similarly, if individuals paid by debit or charge card, they should contact their card issuer for information as they may be able to claim a refund under the card issuer’s charge back rules.”
They also said that if individuals had purchased travel insurance that includes cover for scheduled airline failure, known as ‘SAFI’, they should contact their insurer.
“If the individual did not book directly with Blue Islands and purchased their tickets through a booking or travel agent, they should contact their booking or travel agent in the first instance.”
They noted that a “negative response letter” could be found on the Civil Aviation Authority website, should a card provider require confirmation of Blue Islands’ insolvency.
Additionally, those who need assistance with the above or would like to make a claim in the liquidation as an unsecured creditor and have not already done so – and have not been able to submit their claim prior to the advertised requested date of 29 December 2025 – can contact BlueIslandsLiquidation@uk.ey.com.
“Please note that the liquidators will currently still admit provable claims in the liquidation received after 29 December 2025,” the statement continued.
“For those individuals who have submitted claims in the liquidation, no further action is required and the liquidators will be writing to them in due course.”
