“VULNERABLE” visitors due to travel to Jersey with charity Holidays for Heroes were left in “a state of extreme anxiety” after their early morning flight from Southampton was cancelled at short notice.
Charity worker Janet Marshall explained in a social media post that the ex-service personnel received a cancellation text on Friday night before their flight on Saturday morning.
But they were unable to get any assistance or rebook as Blue Islands’ helpline was closed until 10am the next morning — half an hour after the flight was due to land – and the rebooking option on the airline’s website did not work.
Ms Marshall said that the travellers were left in a “state of extreme anxiety”, and Holidays for Heroes staff were “helpless to assist”.
“These are vulnerable people and the lack of customer care from Blue Islands is a disgrace – enough is enough,” she wrote.
More in today’s JEP…
