A REPORT looking into how the government handles complaints has been published this morning.
The Public Accounts Committee has released its report on how the government handles customer feedback and complaints.
It follows the implementation of recommendations made in two reports by the Comptroller and Auditor General, as well as previous recommendations of the PAC.
As part of the 28 key findings the committee has made, it found that “significant improvements” had been made in terms of monitoring, analysing and evaluating feedback from Islanders and acknowledged the steps which had been taken to update the systems and processes for dealing with complaints.
However, there has been an increase between 2023 and 2024 in the number of complaints which have been marked as either “outcome not achievable” or as being “not upheld”.
Full report to follow.
