FERRY firm DFDS has defended its planned sailings for its Jersey service in the wake of criticism from Condor’s chief executive.
The Danish shipping company has responded to comments made by Christophe Mathieu, who is also chief executive of Condor’s parent company, Brittany Ferries, which recently saw its legal challenge – over the government’s awarding of the Island’s ferry services contract to DFDS – run aground in the Court of Appeal.
In an email to customers earlier this week, Mr Mathieu hit out at the Danish company, which is due to begin its Jersey operations from 28 March, over what he said was a dearth of fast-ferry options to Poole, slower crossings to France and fewer sailings compared to Condor.
DFDS yesterday issued a statement in response in which it stated that its now-published timetable servicing the Island up to the end of September “aims to be both reliable and resilient”.
“In line with this commitment, DFDS has made a considerable investment into a fleet that can provide modern and comfortable accommodation for its travellers, the completion of which will impact some route availability at the start of operations but will meet the high standards we always aim to deliver,” the statement continued.
“We acknowledge the strong history that connects Jersey to its previous operators and, as we step into this role, fully understand the concerns regarding changes in travel frequency and journey times.”
The spokesperson added that the new timetable would be reviewed and enhanced “on an ongoing basis” to ensure that the Island remains well connected to France and the UK. The spokesperson continued: “DFDS is focused on building a long-term partnership with Jersey, establishing a local team that can provide visibility and a human touchpoint to support its customers.
“We are excited to develop our future services in collaboration with the people of Jersey, exploring opportunities through DFDS’s ‘Global for Local’ approach, and embedding operations into Island life to become a valued part of the community.”
