Condor comes second in British ferry route survey

Condor Ferries scored four stars in five different categories Picture: ROB CURRIE (38007224)

CONDOR has been ranked second out of six domestic ferry operators in the British Isles by a consumer magazine.

The company came behind NorthLink Ferries, which runs the route from mainland Scotland to the Northern Isles (Shetland and Orkney), in this month’s Which? travel magazine.

Condor had an overall customer score of 71%.

The firm scored four stars in the following categories: customer service, ease of booking, passenger space, cleanliness and toilets. The remaining categories (facilities, food and drink, and value for money) earned them three stars.

NorthLink scored better than Condor in two categories: customer service and passenger space (five stars) and had an overall customer score of 80%.

The domestic routes category – which excluded Northern Ireland – saw CalMac (mainland Scotland-West Coast islands/Hebrides) narrowly come joint third along with Wightlink (Portsmouth/Lymington-Isle of Wight). Both companies scored 70%.

In fourth place was Red Funnel (Southampton-Isle of Wight) with 65%, while the Isle of Man Steam Packet (Heysham-Douglas) was last with 56%.

As well as domestic routes, Which? ranked routes to France, with Condor shareholder Brittany Ferries coming out on top (Plymouth-Roscoff), while its St Malo route placed second.

It was revealed last week that Condor had made a loss of around £1.5 million for the 2022-2023 financial year. This was despite a larger turnover (£7,593,581) compared to 2022 (£6,292,007), with the accounts showing administrative expenses rising from £3,298,886 to £6,056,948.

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