THE Island’s largest telecoms provider has not been fined by a watchdog for a 2022 outage that prevented Islanders from calling emergency services for two hours, after an investigation found that the company had taken steps to address the failing.
During the outage between midnight and 2am on 9 December, JT’s emergency call handling platform failed, causing all emergency calls to go unanswered.
The company attempted to implement back-up procedures, but could not successfully divert calls to the Emergency Services Control Centre until 2am.
During the outage, JT arranged for the States police to follow up with unsuccessful emergency callers.
Following an investigation, the Jersey Competition Regulatory Authority chose not to issue a fine.
JCRA chief executive Tim Ringsdore said: “Emergency service calls, by their nature, are urgent.
“While JT arranged for unsuccessful callers to be contacted by the police, any delay in the emergency services response has the potential to exacerbate an already serious situation.
“Since the incident, JT has taken numerous steps to improve the Jersey public emergency call service, including the migration of the call handling to a new platform and the active participation in Jersey’s 999 liaison committee.
“Due to this work, the authority decided not to impose a direction or a financial penalty on JT in this case.”
