JERSEY Electricity has apologised to customers after a fault with an underground cable left thousands in St Helier without power.
A total of 2,279 Jersey Electricity customers were affected, from Havre des Pas to Green Street and Roseville Street, and as far as Clarence Road and Mont Millais.
The power outage began at 7.42pm on Tuesday, when one of the electricity company’s safety protection devices was triggered due to what JE believes to be a fault in an underground cable in the Lower Mont Millais/La Colomberie area.
Many Islanders reported being unable to reach JE’s emergency hotline at the time of the incident.
In a statement released on Wednesday morning, the electricity company said that rapid response teams were mobilised following the outage, and the first customers had their power restored by 8.20pm.
All remaining customers were fully restored by 9.52pm.
Chris Ambler, chief executive of Jersey Electricity, said: “Our rapid response teams worked diligently to ensure power was restored as quickly and safely as possible.
“We understand the significant inconvenience caused by power interruptions and sincerely apologise to all those affected.
“We are immensely grateful for the patience and understanding shown by our customers during last night’s unexpected incident.”
For any concerns or queries, customers are encouraged to contact JE’s customer service helpline or visit the website for further updates.
The electricity outage comes little more than a week after an Island-wide gas network shutdown affected roughly 4,000 households and 400 businesses.
Supply was restored to most premises between Friday and Monday.
Island Energy chief executive Jo Cox said that the problem was the result of “rogue code” in the control system, and that investigations were continuing to establish how it got there.
She said she did not suspect it was the result of a hack, but could not rule out a cyber attack.
Earlier this month, St John was also affected by an electricity outage.
