The ferry firm promised to improve its customer service and to carry out enhanced risk planning when it met Chief Minister Ian Gorst and Economic Development Minister Lyndon Farnam along with their Guernsey counterparts on Friday.
The meetings came after Harbourmaster Captain Phil Buckley wrote to the beleaguered ferry firm asking it to outline how it would remedy what he described as ‘breaches’ to the operational agreement.
A detailed remediation plan on how Condor intends to improve the service and reliability of their services to and from the islands were presented to politicians during the meeting.
Areas covered by the remediation plan included:
* Improved customer services – with Condor stating it would take faster action when issues arise, a more flexible approach to resolving delays and additional ways for customers to make direct contact with the ferry firm,
* Enhanced risk planning to ensure potential technical faults are identified early and can be dealt with before disrupting services.
* Greater resilience at times of high demand, ensuring that if there are technical faults then delays or disruptions are kept to a minimum.
Condor are expected to provide further detail on their remediation plan later this month.
The plans will run in conjunction with the detailed review of ferry services to the islands, known as the Comprehensive Service Review which is now underway.
Senator Gorst said: ‘Friday’s meeting was crucial for both Jersey and Guernsey to understand Condor’s proposals to resolve the current problems and to provide secure and reliable car, passenger and freight ferry services for the Channel Islands.
‘It was agreed that ministers will continue to meet with Condor on a monthly basis to receive detailed updates and monitor progress.’
