A woman who had a seizure after waiting hours in a crowded A&E waiting-room died of natural causes but NHS staff “missed opportunities” to diagnose a bleed on her brain, an inquest heard.
Concluding the inquest on Thursday, Nottinghamshire coroner Elizabeth Didcock said Inga Rublite had a condition that had “likely been present for years” which took its “naturally occurring course”.
The 39-year-old suffered a “massive bleed” on her brain from an aneurysm while she waited more than eight hours to be seen by a doctor at Queen’s Medical Centre (QMC) in Nottingham on January 20, causing “significant, irreversible” brain damage.
Ms Rublite, originally from Latvia, died two days later when brain stem tests showed “no improvement in brain function”.
The two-day inquest heard that A&E staff believed that Ms Rublite had left the QMC after calling for her three times in the waiting room at 4.30am, 5.26am and 6.50am, and once on her phone, so they discharged her from their system.
Evidence presented in the inquest showed staffing levels were “depleted” during the shift and the dedicated senior decision-maker had been diverted to “help with pressures elsewhere”.
Ms Didcock said in her final statements that the triage nurse should have spoken to a senior decision-maker, who could have “escalated” the situation based on her symptoms.
She said: “I find on balance had she been seen by a senior decision-maker, she would have had a CT scan which would have found the bleeding.”
Ms Didcock concluded that “all was done to try to stabilise her” once Ms Rublite’s condition had been found.
The ward also had “significant” overcrowding because its maximum capacity of 38 people was exceeded by more than double, the inquest heard.
Dr Manjeet Shehmar, medical director at the Nottingham University Hospitals Trust (NUHT), said they were “truly sorry” they did not meet the standards they “strive to deliver”.
He said: “We would like to offer our sincere condolences to the family of Inga for their loss.
“Although due to the nature of the bleed on the brain the outcome is unlikely to have been different, we accept there were missed opportunities in Inga’s care and are truly sorry that we did not meet the standards we strive to deliver.
“We have completed an investigation in order to assess and implement learning, and as a result have introduced changes in our emergency department to ensure we can deliver better care to patients and support our staff to do this in the future.
“We fully accept the coroner’s findings and are determined to take all action possible to improve our care.”
