Reducing human error in data protection: The crucial role of training and compliance tools

‘Organisations must ensure that their employees are well informed and vigilant in handling personal data’

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Data protection

By Paul Byrne, of PropelFwd

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DATA protection is a critical concern in our increasingly digital world, particularly in light of the frequent data breaches that compromise sensitive information.

The Data Protection (Jersey) Law 2018, enforced by the Jersey Office of the Information Commissioner, provides a strong legal framework to ensure the appropriate handling of personal data. However, even with stringent legal safeguards, human error remains a leading cause of data breaches, highlighting the need for comprehensive strategies to mitigate this risk.

Human error can occur in various forms, such as sending confidential information to the wrong recipient, failing to secure physical devices that store sensitive data, or neglecting to follow proper data-handling procedures.

These seemingly minor mistakes can have severe consequences, leading to significant data breaches, regulatory penalties and reputational damage.

The JOIC has recently emphasised the importance of addressing human error as a critical component of effective data protection. A fundamental aspect of mitigating the risk of human error is ensuring that all staff members receive regular training in data protection awareness.

Under the DPJL’s accountability requirements, data controllers are obligated to implement robust compliance structures, which include comprehensive training programmes for employees.

Training in data protection awareness helps to keep data protection at the forefront of employees’ minds, reducing the likelihood of mistakes that could lead to data breaches. Regular training sessions, updated to reflect the latest threats and best practices, are crucial for reinforcing the importance of following proper procedures. Additionally, training helps to cultivate a culture of vigilance and responsibility, encouraging employees to be proactive in identifying and addressing potential risks.

In addition to training, fostering a culture of self-reporting within the organisation is vital. Encouraging employees to report mistakes or near misses without fear of retribution allows for swift corrective action, minimising the impact of potential breaches.

This approach not only protects the organisation but also simplifies the compliance tasks for the data protection officer and manager, who play a crucial role in overseeing data protection practices, ensuring compliance with the DPJL and managing data incidents effectively.

To support these efforts, organisations can use tools such as YourDataSafe™ , a software-as-a-solution product designed to assist data protection governance teams to manage compliance requirements. While YDS is not a training tool, it provides essential functionality for tracking and managing data incidents effectively, ensuring compliance with the DPJL.

In conclusion, training staff in data protection awareness is not just a best practice, it is a legal requirement under the DPJL’s accountability obligations for data controllers.

Organisations must ensure that their employees are well-informed and vigilant in handling personal data.

Propelfwd can assist in this crucial area by providing expert training, developing robust policies and procedures, and assisting with your YDS account to streamline compliance management. By partnering with Propelfwd, organisations can build a strong foundation for data protection, ensuring they meet their legal obligations while safeguarding the trust of their customers and clients.

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