ISLANDERS expecting compensation from the gas outage last October will have to wait a while longer – at least until the end of the month, the JEP has learned.
Island Energy has asked its customers to “bear with them” as they “finalise the work to provide a goodwill payment” to domestic customers, with a further update expected later this month.
The company added that it had no new information to share on the cause of the disruption which cut off supply to around 4,000 customers on 7 October.
While most Islanders had their gas switched back on the following weekend, some were still waiting weeks later.
The JEP reported on 23 November that plans for compensation payments – which were then already a month overdue – were “in the process” of being finalised.
In an almost-identical statement supplied to the JEP this week, a spokesperson for Island Energy reiterated: “We are in the process of finalising the work to provide a goodwill payment to our domestic customers in respect of the supply disruption they experienced last year.
“We appreciate that this process has taken some time and would ask that customers bear with us, and we will inform them of our plans as soon as we are able.”
Island Energy previously explained that the delay was because there were no pre-agreed or pre-planned conditions for payments to customers when disruption occurs – and it needed to decide an amount and how to pay it.
Compensation payments for businesses are meanwhile being dealt with on a “case-by-case basis” with those affected encouraged to speak to Island Energy’s team.
