THE Jersey Care Commission has encouraged Islanders to “continue sharing” their concerns about healthcare treatment with care managers to help ensure regulated providers are “held accountable”.
JCC chief inspector Becky Sherrington also acknowledged the “dedication” shown by Islander Trudy Robinson, who recently spoke to the JEP about her husband’s decline into dementia and problems with the care available to him.
Since Mrs Robinson’s story was highlighted in last week’s Monday Interview, Health Minister Tom Binet has said dementia care “must continue to be improved”, citing publication of the Island’s first dementia strategy in June last year.
Mrs Robinson drew attention to several areas for improvement, including the need for greater awareness about the different types of dementia, more specialised care homes and better training for professional carers.
Ms Sherrington said: “We realise making complaints about healthcare or healthcare provided to a family member or loved one may be challenging. If and when Islanders need to raise a complaint or concern relating to the quality of healthcare services they have received in Jersey, Islanders should raise this with the service provider directly and follow the provider’s complaints procedure.”
She added that the commission “encourages Trudy and others to continue sharing their experiences” directly with care managers.
Ms Sherrington continued: “Feedback from families plays a crucial role in shaping improvements. If they do not receive an adequate response, or require advice, then we encourage Islanders who are concerned about the response, in relation to their regulated care to contact us.
“We are also continuing to monitor and enforce care standards, ensuring that regulated providers are held accountable and that best practices are consistently implemented. We respect the dedication shown by caregivers like Trudy, and we recognise the impact of supporting a loved one. Through regulation we will continue to support and advocate for better care systems, ensuring that every individual can live with dignity, respect, and quality of life, regardless of their circumstances.
“High-quality care should be a priority for the Island.”Care Commission’s role
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The Jersey Care Commission regulates and inspects services provided by the government, parishes, private providers and the voluntary sector.
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It does not currently regulate the General Hospital, mental health or ambulance services.
