ISLANDERS are being warned about a cold-calling scam in which fraudsters impersonate banks and bank fraud teams in an attempt to steal money and personal information.
The Jersey Financial Services Commission said it had become aware of the scam following a recent fraud warning.
Fraudsters are contacting people unexpectedly and asking for sensitive security information – including one-time passcodes used to access online banking accounts.
The regulator is urging Islanders to be cautious of unexpected calls and never share passwords, PIN codes or banking details over the phone. It stressed that banks will never ask customers to disclose such information during a call.
According to the JFSC, scammers may use real names, cloned websites, copied branding and even AI-generated images or voices to appear legitimate. They aim to pressure victims into sending money or revealing personal information.
The commission advised people to “Stop, Check and Protect” by pausing before responding to unexpected contact, verifying who they are speaking to using official contact details, and refusing to share personal or financial information with unknown individuals.
Anyone who believes they have been targeted should contact their bank if a payment has been made, report the matter to the States police, and notify the JFSC’s enforcement team.
