Some of the most memorable customer interactions with car dealers in the UK have been revealed as part of a new study.
Dealers often have to field all manner of unusual questions and requests prior to even meeting a customer, with the strangest reported by used car buying platform CarGurus over the last 12 months including if a car could fit a medieval jousting pole and whether a dealer would pay the buyer’s insurance for them.
One customer even stated that the dealer was offering them too much for their trade-in vehicle, before settling on a valuation halfway between the dealer’s and their own.
“The last 12 months have seen plenty of weird and wonderful interactions between car buyers and dealers. There’s certainly never a dull moment on Britain’s forecourts.”
These interesting interactions weren’t reserved for the forecourt, either, with test drives proving to be another area for strange requests. One customer had to swap shoes with the dealer so that their feet could better fit the pedals, for instance.
Dealers also had to tackle odd items being left in trade-in vehicles. CarGurus reported that everything from severed mannequin heads to false teeth was left in cars, alongside prosthetic limbs and ‘mysterious powders’.
