The latest report, released on Friday by the Channel Islands Competition and Regulatory Authorities, found that JT’s customer satisfaction scores for its mobile service were, in most cases, at least half those of competitors Sure and Airtel.
CICRA, meanwhile, has warned that customers could begin ‘voting with their feet’ in large numbers unless JT improves.
But the telecoms firm has hit back, claiming that the criticism is fundamentally flawed.
Read the full story in Friday’s JEP
