The bank’s centre is the first UK offshore operation to become CCA-accredited.
The Jersey centre employs more than 80 staff and is manned day and night, 365 days a year.
Earlier this year the CCA’s independent assessor spent four days at the centre, reviewing procedures and interviewing staff.
The assessor was satisfied that the centre meets the CCA’s standards not only in terms of regulations, but also through commitment to customer service.
