UK broadband usage more than doubles in 2020, Openreach says

The company said Boxing Day was the busiest day ever for its broadband network, which is the largest in the UK.

UK broadband usage more than doubles in 2020, Openreach says

Broadband usage in the UK more than doubled in 2020 as millions of people worked, socialised and studied from home, according to new figures from Openreach.

The broadband network – which is used by customers of BT, Plusnet, Sky, TalkTalk and Zen – said data consumption rose from 22,000 Petabytes (PB) last year to 50,000 PB in 2020.

During the year, the daily record for broadband use was broken 15 times, Openreach said, as home working and video conferencing increased due to the coronavirus pandemic.

Sony PlayStation 5
The launch of the PlayStation 5 contributed to the increases (Sony/PA)

Boxing Day was named the busiest day of the year for broadband – when a record 210 PB was consumed across Openreach’s networks.

The company said this was down to increased numbers of video calls as friends and family got in touch, as well as TV and video game streaming.

Colin Lees, chief technology and information officer at Openreach, said: “It’s been a year unlike any other and we believe that’s played a major part in this huge jump in data consumption.

“We know more businesses asked their employees to work from home throughout most of 2020, so connecting remotely has been and continues to be important for everyone.

“January and February saw data consumption at around 2,700PB per month – before the pandemic brought about a big increase – with most months at more than 4,000PB – for the rest of the year.

“In terms of capacity, our network has coped well during the pandemic. We have a team of tech experts working hard behind-the scenes to make sure there’s enough network capacity for every eventuality.

“They’re constantly preparing for things such as major retail events like Black Friday or the release of the latest big ticket TV and film titles on streaming services like Netflix and Amazon.”

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