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Briton describes ‘holiday from hell’ inside virus-hit Tenerife hotel

UK News | Published:

Guests have been confined to their rooms at the four-star H10 Costa Adeje Palace.

A British holidaymaker told to stay inside a Tenerife hotel has said she is having a “holiday from hell” after an Italian doctor there was diagnosed with coronavirus.

Guests at the four-star H10 Costa Adeje Palace in the south west of the island have been sent a letter saying the hotel is “closed down” and they must remain in their rooms until further notice.

Travel firms Tui and Jet2holidays are among those who use use the hotel for package holidays, with Tui having around 200 guests there from different countries, including a small number from the UK.

Hannah Green, 27, from Hertfordshire, arrived at the hotel on Saturday with her boyfriend, Court Amys, and their one-year-old son.

“I called downstairs to reception as soon as I saw it and they wouldn’t tell us anything. So I quickly got on my phone and googled and saw a man had tested positive for coronavirus so I basically assumed it was that.

“But since then, we’ve had nothing from the hotel – no one has told us anything or what’s going to happen.”

Ms Green said she booked her holiday with Tui, adding: “I’ve called them as well and they haven’t really said much either. They were just going on what the hotel’s been telling them, basically, and the hotel wouldn’t tell them anything either.

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“People are moving around the hotel but we’re not. We’re in our room with the baby. We’re worried for the baby.”

A sandstorm in Tenerife
A sandstorm in Tenerife (Sophie Barley/PA)

“The sandstorm was the day after we arrived, Sunday, so we had to stay in the hotel then,” she said. “Holiday from hell, honestly.”

The H10 Costa Adeje Palace is a seafront hotel with nearly 500 rooms, four pools and a gym.

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The Italian doctor, who had travelled with his wife, tested positive on Monday and has been placed in isolation in hospital, local media reported, while the El Pais newspaper said about 1,000 guests were affected by the lockdown.

HEALTH Coronavirus
(PA Graphics)

“All guests have been asked to remain in their rooms and are being looked after by the hotel.

“Our holiday programme to Tenerife continues to operate as planned for all other hotels.”

Police outside the H10 Costa Adeje Palace
Police outside the H10 Costa Adeje Palace (AP)

“Under the advice of the regional and the Spanish government authorities, the hotel has been placed under quarantine.”

A statement from the hotel said it has “implemented all health and operational recommendations from the health authorities to ensure the safety and wellbeing of customers and employees”.

“Additionally, we are providing customers and hotel staff all the necessary care and attention so that, despite the inconveniences this situation may cause, they are taken care of in the best way possible.”

A Foreign Office spokesman said its staff was offering advice and support to British people at the hotel.

It comes as travellers returning to the UK from northern Italy were told they may need to self-isolate as part of measures to stop the spread of the Covid-19 disease caused by coronavirus.

Symptoms of Covid-19 include a cough, fever and shortness of breath.

Health Secretary Matt Hancock said official advice has been changed to say people who have been to anywhere in Italy north of Pisa should self-isolate if they develop flu-like symptoms on their return to the UK.

Britons who have been in locked down regions of Italy – including Lombardy and Veneto – should self-isolate at home for 14 days even if they have no symptoms.

The Foreign Office later updated its travel advice, with a spokesman saying: “We advise against all but essential travel to 10 small towns in Lombardy and one in Veneto, which are currently in isolation due to an ongoing outbreak of coronavirus.

“Any British nationals already in these towns should follow the advice of the local authorities.”

The new advice reads: “The FCO advises against all but essential travel to 10 small towns in Lombardy (Codogno, Castiglione d’Adda, Casalpusterlengo, Fombio, Maleo, Somaglia, Bertonico, Terranova dei Passerini, Castelgerundo and San Fiorano) and one in Veneto (Vo’ Euganeo) which have been isolated by the Italian

The Department of Health added Iran, Vietnam, Cambodia, Laos, Burma and parts of northern Italy to the list of places where travellers need to follow clinical advice.

In Italy, 229 people have tested positive for coronavirus and seven have died.

Schools have been closed in affected areas, theatre performances cancelled, and Venice Carnival celebrations were called off, while producers said filming on the latest Mission: Impossible movie starring Tom Cruise has been halted.

Mr Hancock told the BBC the Government was not aware of any Britons who were in the quarantined areas of northern Italy, but urged anyone there to make contact with the embassy in Rome.

(PA Graphics)
(PA Graphics)

England’s chief medical officer Professor Chris Whitty said schools could be shut and public transport reduced if coronavirus became a global pandemic.

He said: “There’s no secret there’s a variety of things you need to look at at, you look at things like school closures, you look at things like reducing transport.”

China has reported 77,658 cases and 2,663 deaths, while South Korea has the second highest number of cases with 893 and eight deaths.

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