Banking: ‘Do it online where possible’

ISLANDERS are being urged to use online banking where possible rather than visiting or calling branches to help ‘vulnerable’ and ‘essential’ customers receive the service they need.

Picture: PA (30051148)
Picture: PA (30051148)

The Jersey Banking Association is also calling for continued vigilance, saying that criminals are using the pandemic as an opportunity to commit fraud and scams.

The Island’s high-street banks remain open for essential services following the government decision to tighten workplace restrictions from Christmas Eve onwards.

But a statement released by the association calls for customers to think twice before visiting a branch in person.

‘The Island’s “high street” banks wish to reassure customers that they will be maintaining essential services from their branch networks,’ it says.

‘However, in line with the government’s health strategy, it is essential that we support social-distancing recommendations and provide support for both our community and our colleagues.

‘This does mean that we ask all our customers to consider very carefully whether the service they require really needs a visit or a phone call to a branch.’

It adds that all banks are continually updating mobile, online and website services to include FAQs, mortgage payment support, loan payment support and other financial assistance.

‘Branches will remain open, albeit there may be variations to opening hours,’ the statement says.

‘And some banks may close certain branches as contingency sites to ensure they can be reopened should other buildings need to close for Covid-19 sanitisation.

‘We do, however, ask customers to try to leave access to these branches to more vulnerable customers and those needing essential support.

‘In these very difficult times for our island communities, the banking industry wish to reassure all our customers and provide peace of mind when it comes to your money and your financial position.’

The association also warned of the threat of fraud at this time, urging Islanders to follow the three steps of ‘stop, challenge and protect’ if they received suspicious communications.

‘Regretfully, criminals continue to use the pandemic to undertake frauds and scams targeting you with fraudulent emails, phone calls, text messages or social-media posts. We do ask you to be vigilant.’

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