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Apology over parking problems at Sand Street

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PARKING officers have apologised for ongoing inconvenience to motorists paying to use Sand Street car park – and hope to resolve the issue this week.

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The problem, which first came to light earlier this month, affects the payment machines, which remain unable to process debit or credit cards.

Motorists wanting to pay with a debit or credit card are still able to do so in person at the office at Sand Street, or by calling 448660. Operating hours at this office have been extended and it is currently open from 8am to 5.30pm.

The issue does not affect drivers using UniTickets and ParkSmart cards, and only involves Sand Street – all other car parks are accepting payment as usual.

Paul Gibaut, parking control manager, said: ‘We apologise for the inconvenience this has caused for drivers. We are working closely with our provider to restore the service; we hope to resolve the issue this week. In the meantime, we have doubled the number of staff working on-site at Sand Street, and have two staff taking payment via phone.

‘While we understand that this may make it more time-consuming to make a payment, we urge drivers to work with our staff to make their payment in full. Drivers can also purchase five- or ten-unit UniTickets with their shopping.’

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