Most flight delays are less than 15 minutes

A TOTAL of 74.9 per cent of arriving flights and 74.8 per cent of flights departing the Island between 1 October and 31 December did so within 15 minutes of their scheduled time – not including those delayed due to the weather.


According to figures included in a Ports of Jersey quality of service report, during the same period – excluding those affected by weather conditions – a total of 2.8 per cent of arriving services were cancelled and 2.5 per cent of those leaving did not operate.

It adds that the average delay for all flights from October and December was 15 minutes, and 46 per cent arrived ahead of schedule.

And 99.4 per cent of passengers travelling through security over the same period did not have to wait more than 15 minutes and only 5.1 per cent of arriving passengers had to wait more than 20 minutes for their bags.

Meanwhile, at the Harbour, the vast majority of services departed or arrived within 30 minutes of the scheduled time, with 5.1 per cent being cancelled – excluding weather-related disruption.

The report states: ‘At the Harbour, over 90 per cent of sailings arrived or departed within 30 minutes of the scheduled time.

‘The longer delays were predominantly on freight sailings with Condor Liberation and Rapide being delayed for more than 30 minutes on only three occasions.

‘The number of scheduled sailings cancelled during this period was 5.1 per cent which includes a period of industrial action at St Malo.

‘For the six-month period, the figures are very similar, with over 90 per cent of sailings arriving within 30 minutes of the scheduled time.’

The figures also show a total of 93 people on the waiting list for a berth at the Elizabeth Marina and 194 for the La Collette marina.

The report says: ‘Demand for the “all tide” marina at La Collette is very high and berth holders at this marina tend to retain them, so there is very little “churn”.

‘The estimated waiting time to be allocated a berth in Elizabeth Marina averages around 12 months, while at La Collette it is eight to ten years.

‘However, over 90 per cent of the people on the waiting list for La Collette already have a berth in another Marina in Jersey.’

Figures included within the report also showed that of the 16 complaints Ports of Jersey received within the three-month period, all were dealt with within ten days.

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