JT apologise for phone and internet outage

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JT customers across Jersey took to social media on Thursday to complain about a widespread outage of the company’s landline and broadband services.


Islanders began to report issues at around 10.30 am and residents of Mont Millais, Route de Vinchelez in St Ouen, Les Quennevais and Sion all said that they had experienced problems.

Doctors at some surgeries arrived at work yesterday morning to find that they were unable to access medical records.

Catherine Brazendale, business manager for Indigo Medical, said that one of her branches was among those which had been affected.

‘We have not been able to connect one of our branches to the clinical system. We thought that it may have been a software problem at first but we were then told that it was a JT issue,’ she said.

‘It has been critical, really – it was the first day back after a bank holiday and some doctors have not been able to access clinical records.

‘Luckily enough, everything came back online at 2.30 pm but it did cause chaos this morning.’

And those trying to use banks said that they had not been able pay in cheques or withdraw cash from ATMs.

Vera Ferreira was one of those who shared her frustration on Facebook.


‘I have just been to the bank to cash a cheque [and] all the information is down – they couldn’t do anything, even give me money, even though I have money in the account,’ she said.

‘The cashpoint is out of order and my credit card is not working at the moment. What is going on?’

A small number of Sure’s customers also reported issues. However, the company said that as it used JT’s landline and broadband infrastructure, they were not able to fix any issues.

JT released an update at around 12.20 pm on Thursday 27 December explaining that their engineers had identified the issue and were now ‘on site’ working to fix it.

At 2.43 pm, the company released a statement, which said: ‘JT engineers have identified an issue with some of our Jersey landline and broadband services today and our team are working hard to fix it as soon as possible.

‘We apologise to anyone affected by the loss of service and will keep customers updated on social media.’

Ed Taylor

By Ed Taylor


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