Social Security apologises to cancer patient left 'shaking' after benefits error
A CANCER patient who was left 'shaking' and upset after he was wrongly told that his benefits were being cut has prompted the Social Security Department to take measures to ensure that a similar incident does not happen again.
Former telephone engineer Kevin De La Haye is suffering from advanced neck and throat cancer and is currently in Southampton receiving vital chemotherapy and radiotherapy.
But, in the midst of his treatment, he received a letter from Social Security telling him that his benefits were due to be reduced.
The 59-year-old says that he was left 'shaking' while his wife Jacky (56), who is in the UK supporting him, said the ordeal had made a terrible situation even worse.
Ian Burns, chief officer for the Social Security Department, said that his team's communication 'was not good enough' and that they had 'made a mistake'.
'This was corrected as soon as we were made aware, we apologised directly to the customer and have worked with them closely to resolve the issues,' he said. 'We understand how painful and difficult dealing with a serious illness can be, and never intend to cause additional stress at difficult times such as this.'
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