According to lecturer and management coach Dee Farrow, many firms are promoting staff who are technically competent without providing them with the necessary supervisory skills.
‘People are jolly difficult to manage,’ said Mrs Farrow, who teaches management and team-leading courses at Jersey Business School.
‘People are complex and not everybody has the skill.
Mrs Farrow said that there was a danger that newly promoted managers would be reluctant to admit to any problems for fear of demotion.
But there was also the risk that firms could lose their staff as a consequence.
‘The number one reason staff leave is because they want to leave their manager, so good management is crucial for staff retention.
And a high staff turnover means a lower profit margin.
If you want to keep people, you’ve got to have good managers.
