EE is working to fix an issue with its internet service that is affecting “some” customers, it said.
The Down Detector website said there had been more than 200 reports of problems since shortly before 8am on Tuesday, with the majority of issues around connecting to mobile internet.
An EE spokesman said: “We’re aware of a data issue affecting some internet services for some of our customers.
We’ve identified a technical issue with one of our systems and we are working to fix it as quickly as possible. We apologise for any inconvenience caused.
— EE (@EE) February 27, 2018
“Phone calls and text messages are not affected in any way and are working as normal.
“We apologise for any inconvenience caused and we’re working to fix the issue as quickly as possible.”
EE customers reacted angrily to the outage, with many saying they had received no information from the network.
Imagine being the country’s biggest 4G network and your 4G service going down and you not notifying anyone. Imagine that @EE
— Andrew Hoyland (@andrew_hoyland) February 27, 2018
@MarcAllera appreciate you are a busy man, but the EE network is currently down, but any chance you can get someone from EE to post on here about the current EE 4G outage so your customers can actually find out what is going on?
— Brian Savin (@Crofton_Parker) February 27, 2018
